Help
How can we help?
The short answers about your account, Credits and premium videos.
Your account
How do I sign in?
SmartScroller uses your MeCentral account. Choose Sign in, verify with MeCentral, and you come straight back. There is no separate SmartScroller password. Accounts & getting started has the details.
Who can see my learning profile?
Only you. It is held in your own MeCentral storage, and we never sell individual learning profiles. Privacy & your data explains what we use.
What are connections?
A connection links you to a school, employer or course provider so they can give you access to their lessons. You choose which identity to share with each one, and you can end a connection at any time from Your connections.
Credits and premium videos
What are Credits?
Credits are your prepaid balance. Buy them once in your wallet and spend them on premium videos. 100 Credits is $1.00.
What does a premium video cost, and can I try it first?
Every premium video plays a free preview. At the preview point you choose whether to keep watching; one tap, one charge, shown before you confirm.
Can I get a refund?
Yes. Ask for a refund within 24 hours of unlocking a video and the Credits go back to your wallet. After that, or if a request needs a closer look, a person reviews it and tells you why they decided as they did. You can appeal a decision.
Making content
How do creators get paid?
Creators earn 80% of what a premium video earns after card fees. Earnings are paid out after a 7-day hold, once they reach $10.00.